Starbucks’ ambivalent apology for calling the Philadelphia police on two black guys
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Starbucks’ ambivalent apology for calling the Philadelphia police on two black guys

ByJosh Bernoff

After police removed two black men from a Starbucks in Philadelphia in handcuffs, the Starbucks CEO has apologized. A lot of you wanted me to analyze this: half thought the apology was excellent, the other half terrible. So let’s take the thing apart and see why it’s so controversial. First, what happened in Philadelphia? The…

How to deal with schmucks (like the guy Delta Air Lines just banned)
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How to deal with schmucks (like the guy Delta Air Lines just banned)

ByJosh Bernoff

There’s a lot more public nastiness since the election. For example, there’s the passenger who, as a Delta Air Lines flight was boarding, starting shouting offensive stuff like “Donald Trump, baby! We got some Hillary bitches on here?” Delta has banned him for life. Is this the right way to deal with real-life trolls? Here’s part of…