In any corporate meeting, there’s (at least) one person who likes to write. That person may be you. Everyone else sees writing things up as a chore. You don’t. It hardly seems like work to you. Maybe you don’t realize it, but your writing ability creates soft and pervasive influence — if you volunteer to…
We’ve all experienced it. Companies begging for 9’s and 10’s on the Net Promoter Score survey, and then punishing employees who don’t get perfect scores when it’s the company that’s at fault. I don’t just sit and take stuff like this. So today, I recommend a way to boost the employees and hold the company…
SpaceX test-launched the world’s largest rocket, Starship, yesterday. The rocket company defined success ahead of this test as getting off the launchpad, which the rocket did. Four minutes later it . . . well, here’s a snapshot: SpaceX called it a “rapid unscheduled disassembly.” Too tempting I know an invitation when I see one. Twitter…
We have a new winner. In this season of tens of thousands of tech layoffs, I thought Twitter’s short, insensitive, anonymous layoff email was the worst possible. I was so wrong. PagerDuty CEO Jennifer Tejada laid off 7% of the company’s workforce with an email that included this impressive list of sins: And . ….
I recently received this query from a loyal reader: In an era where merit is accorded on the basis of social media ‘likes’ and increasing numbers of TLTR [too longer to read] messages I would like to (read) your comments on how to get the audience to ‘read to the bottom.’ Good question. Is “read…
I’m currently writing some serious business content for a company that has many, many PowerPoint presentations about its ideas. I want to be clear here. This is not a complaint. The ideas are good. The slides are good. And I am certain that the people delivering the presentations were effective in persuading their audiences about…
Thousands of travelers with Southwest Airlines reservations are stranded and unable to get where they are going (or to return home). While weather delays initially caused this problem, Southwest’s own inadequate systems made recovery slow and infuriating. It took many days for the company to finally position itself to make things right. Let’s take a…
When are you most productive as a writer? I’m best from about 8 to 11 am, or 1 to 4 pm. If I’m writing something important, I try to time it for those periods, when my blood sugar and writing flow are typically at their best, and when I can block out distractions and concentrate….
Since taking over Twitter, Elon Musk has done nearly everything wrong, destroying tens of billions of dollars in value in a few short weeks. Last night he conducted a binding Twitter poll to see if he should step down, and received a resounding vote of no confidence. What can leaders learn from Musk’s short and…